As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards

Serve as a point of contact for regular and VIP Guests

Complete Night Audit duties

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

Manage, record and promptly resolve issues or emergencies that arise

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all security and emergency procedures and manage the investigation of these, as required

Compile adequate handovers to Early staff / Duty Manager

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Act in accordance with policies and procedures when working with the front of the house equipment and property management systems

Conduct annual and mid-year Appraisals with Team Members

Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

Assist other departments, as necessary