Front Office Supervisor - Hilton Brand
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Job Description
Front Office Supervisor - Hilton Brand
A Front Desk Supervisor supervises the Front Desk Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job Responsibilities
As the Supervisor, you will be responsible for performing the following tasks to the highest standards:
Supervise and manage the reception work during your duty period, ensuring that high quality and efficient service is provided
Communicate effectively with employees, provide clear instructions, pay attention to their performance and motivate them
Resolve all the guests’ and staff’s difficulties and problems while following hotel rules and regulations, maintaining high quality and efficient service
Manage the Front Desk / Restaurant and handle any emergency on duty, with good judgment and determination
Extend friendly and sincere greetings, patiently listen, communicate and solve all guest and staff difficulties and problems
Play a leading role in the team and adjust work hours according to hotel requirements
Lead and motivate team members through training and consistent management
Take the necessary actions to deal with any complaints in a timely and effective manner, informing the Service Manager where appropriate, ensuring customer satisfaction with solutions
Maintain customer profile and information to ensure the validity and accuracy of the reservation
Arrange rooms according to guest reservations or preferences and carry out detailed inventory management
Maintain the accuracy of the hotel computer system information and data, facilitate the system operation, ensure the normal operation of front desk operating equipment and a clean work area
Know the latest information about the hotel’s surrounding area, places of interest, scenery, etc., providing convenience to customers
Ensure the effective transmission of information and unfinished tasks to the relevant personnel one by one, to the satisfaction of gu
Participate in routine meetings and other meetings
Ensure the daily management of the Front Desk / Restaurant, including but not limited to work supervision, room assignment, reporting, credit limit checking, computer data backup and master account checking
Ensure the maintenance and necessary inventory of all equipment and keep all items in order
Follow health and safety, crisis management, disaster management and firefighting procedures, participating in the operation in the absence of the Guest Service Manager
Understand dietary requirements and can give appropriate advice and managemen
Master hotel product knowledge and provide relevant training to employees
Understand all restaurant dishes to recommend to guests. (If Applicable)
Be familiar with all restaurant and hotel business hours. (If Applicable)
Follow service procedures to ensure that all areas of the restaurant meet breakfast, lunch and dinner service standards, including the preparation of the cashier desk, communication with the Chef, and details of the restaurant reservations. (If Applicable)
Check the daily restaurant reservations to ensure that staff can prepare according to reservations and set up the table correctly, making the appropriate preparation, and calling guests to confirm their reservations. (If Applicable)
Assist colleagues in the Dining Room and Kitchen when necessary and complete the tasks assigned by the manager. (If Applicable)
Check employee grooming to ensure that our team members receive our guests in the best possible spirit
Plan for any inadequacies in the work to avoid affecting the quality of customer service
Assist and prepare the schedule and work arrangement for each employee (Consider internal events, guest occupancy, special events, product promotions, etc.).
Assist the Front Desk to communicate with the team and care for guests
Check on guest satisfaction and give feedback to the relevant personnel if there are any comments, keeping a good record of customer comments
Work closely with Housekeeping and Engineering departments to ensure the integrity and cleanliness of departmental equipment
Establish good communication with Kitchen staff. (If Applicable)
Perform any other reasonable duties as assigned
The department reserves the right to change or supplement the job description if necessary.
Skills + Experience
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• College degree or above with good command in English (written and verbal) to meet business needs
• 1 to 2 years working experience in Front Desk or Restaurant, preferred
• Fast and efficient use of computer operating systems, including Hilton's own management system
• Improve guest satisfaction and strong interpersonal skills
• A Good at dealing with guest relations, able to quickly and effectively deal with all kinds of problems.
• Ability to work under pressure
• Strong coordination and communication skills
• Patient with a high sense of responsibility
• Strong sense of responsibility and self motivation
• A strong team player who can work well independently
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JOB CATEGORY
Hospitality/Front Office
LOCATION
FL
JOB TYPE
1099 Contract
EXPERIENCE LEVEL
Management
SALARY
TBA
REFERENCE NUMBER
#2218
About Us
At Labor Resources, LLC, we believe that people are the foundation of every successful business. Our mission is to create meaningful connections between businesses seeking high-quality labor solutions and job seekers looking for career opportunities.
Serving the Southeastern U.S., we specialize in providing contract and temporary staffing to industries such as hospitality, commercial laundry, vacation rentals, food & beverage, retail, healthcare, assisted living and memory care communities, construction, and facility management.
Employers: A customer-centric approach, focusing on providing excellent service through various roles, with a primary goal of ensuring customer satisfaction and efficiency.
Employees: Employees should have a positive attitude, be dependable, have a desire to grow, communicate effectively, be self-motivated and have collaborative skills.