Front Office Manager - Hilton Brand
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Job Description
Front Office Manager - Hilton Brand
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Job Responsibilities
As Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Commitment to delivering a high level of customer service
• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the Hotel brand's loyalty scheme
• Ability to work on your own and as part of a team
• Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trainied to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monotor staffing levels to meet covered business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Manage, train, and develop the Front Office team
• Comply with hotel secutity, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management syatems
• Assist with other departments, as necessary
Skills + Experience
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• A degree or diploma in Hotel Mangement or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent
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JOB CATEGORY
Hospitality/Front Desk
LOCATION
FL
JOB TYPE
1099 Contract
EXPERIENCE LEVEL
Management-Level
SALARY
TBA
REFERENCE NUMBER
#2219
About Us
At Labor Resources, LLC, we believe that people are the foundation of every successful business. Our mission is to create meaningful connections between businesses seeking high-quality labor solutions and job seekers looking for career opportunities.
Serving the Southeastern U.S., we specialize in providing contract and temporary staffing to industries such as hospitality, commercial laundry, vacation rentals, food & beverage, retail, healthcare, assisted living and memory care communities, construction, and facility management.
Employers: A customer-centric approach, focusing on providing excellent service through various roles, with a primary goal of ensuring customer satisfaction and efficiency.
Employees: Employees should have a positive attitude, be dependable, have a desire to grow, communicate effectively, be self-motivated and have collaborative skills.