Front Office Agent
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Job Description
Front Office Agent- Hilton Brand
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brand. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Job Responsibilities
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Front Office Supervisors are kept fully aware of any relevant feedback from guests and other departments
Always demonstrate a high level of customer service
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Skills + Experience
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
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JOB CATEGORY
Hospitality/Front Desk
LOCATION
FL
JOB TYPE
1099 Contract
EXPERIENCE LEVEL
Entry-Level
SALARY
TBA
REFERENCE NUMBER
#2217
About Us
At Labor Resources, LLC, we believe that people are the foundation of every successful business. Our mission is to create meaningful connections between businesses seeking high-quality labor solutions and job seekers looking for career opportunities.
Serving the Southeastern U.S., we specialize in providing contract and temporary staffing to industries such as hospitality, commercial laundry, vacation rentals, food & beverage, retail, healthcare, assisted living and memory care communities, construction, and facility management.
Employers: A customer-centric approach, focusing on providing excellent service through various roles, with a primary goal of ensuring customer satisfaction and efficiency.
Employees: Employees should have a positive attitude, be dependable, have a desire to grow, communicate effectively, be self-motivated and have collaborative skills.