Assistant Manager Front Desk
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Job Description
Assistant Manager Front Desk - Hilton Brand
The Assistant Manager Front Desk works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, the Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Job Responsibilities
As an Assistant Manager Front Desk, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long term-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any health and safety procedures, if required, including fire walks, food safety investigations, etc.
Skills + Experience
Assistant Manager Front Desk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of health and safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals, and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector
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JOB CATEGORY
Hospitality/Front Desk
LOCATION
FL
JOB TYPE
1099 Contract
EXPERIENCE LEVEL
Mid-Level
SALARY
TBA
REFERENCE NUMBER
#2221
About Us
At Labor Resources, LLC, we believe that people are the foundation of every successful business. Our mission is to create meaningful connections between businesses seeking high-quality labor solutions and job seekers looking for career opportunities.
Serving the Southeastern U.S., we specialize in providing contract and temporary staffing to industries such as hospitality, commercial laundry, vacation rentals, food & beverage, retail, healthcare, assisted living and memory care communities, construction, and facility management.
Employers: A customer-centric approach, focusing on providing excellent service through various roles, with a primary goal of ensuring customer satisfaction and efficiency.
Employees: Employees should have a positive attitude, be dependable, have a desire to grow, communicate effectively, be self-motivated and have collaborative skills.